Question 1

Who is NEOLANG for?

Accepted Answer

NEOLANG is built for interpreting agencies and language service providers — organizations that coordinate assignments, dispatch interpreters and serve clients. Clients and interpreters take part in the workflows without learning a new portal.

Question 2

Do clients need a login or a new portal?

Accepted Answer

No. Clients keep using email and phone. NEOLANG works in the background to structure requests, dispatch and coordination — without software training on the client side.

Question 3

Which job types and interpreting modes does NEOLANG handle?

Accepted Answer

NEOLANG coordinates more than ten interpreting modes in one environment: on-site, consecutive and simultaneous interpreting, telephone and video remote interpreting, conference interpreting, Instant Phone and Instant Video, three-party phone and video sessions, and — in suitable cases — AI-supported interpreting. Scheduled assignments and on-demand jobs run in the same dispatch system.

Question 4

What are NEOLANG’s most advanced features?

Accepted Answer

The agentic core capabilities: Mail-to-Book turns natural-language email requests into structured assignments; SmartMatch fills jobs by availability, language, qualifications and reliability; Instant Phone and Instant Video connect clients to interpreters within seconds; the NEO Assistant handles status checks, schedule changes and reports in conversation; reporting prepares billing data. Optionally, AI-supported interpreting maintains service when no human interpreter is available.

Question 5

Does AI replace human interpreters?

Accepted Answer

No. Agentic features such as Mail-to-Book, SmartMatch and the NEO Assistant reduce coordination and routine work. The interpreting itself stays with qualified humans — NEOLANG supports the operations around it.

Question 6

How does cross-agency availability work?

Accepted Answer

Connected NEOLANG agencies can see availability in real time so matching interpreters are found faster. Availability is shared — other agencies’ client data and assignment details remain private.

Question 7

What does NEOLANG cost?

Accepted Answer

We publish transparent starting prices: Starter from €499/month plus a per-minute rate, Growth and Branded for larger teams, and Enterprise on request — including options for on-premise and data sovereignty. See the pricing page for details.

Question 8

Is NEOLANG GDPR-compliant and where is data hosted?

Accepted Answer

Yes. NEOLANG is designed for GDPR requirements and is hosted in Germany. Standard contractual foundations for data processing (including a DPA) are available.

Question 9

How do we get started — and what do we need for a demo?

Accepted Answer

Bring one typical request scenario. In a personal demo we show how NEOLANG structures the request, finds matching interpreters and eases coordination — tailored to your operations.

Clarity before the next step.