Question 1

Who is NEOLANG for?

Accepted Answer

NEOLANG is built for interpreting agencies and language service providers — organizations that coordinate assignments, dispatch interpreters and serve clients. Clients and interpreters take part in the workflows without learning a new portal.

Question 2

Do clients need a login or a new portal?

Accepted Answer

No. Clients keep using email and phone. NEOLANG works in the background to structure requests, dispatch and coordination — without software training on the client side.

Question 3

Which job types and interpreting modes does NEOLANG handle?

Accepted Answer

NEOLANG coordinates more than ten interpreting modes in one place: on-site, phone, video, conference, multi-party sessions, on-demand jobs, sign language (German Sign Language and ASL — on site or by video), and in suitable cases AI for spoken languages. Planned and urgent jobs run in the same system.

Question 4

Does NEOLANG support sign language?

Accepted Answer

Yes. You can book German Sign Language (DGS) and American Sign Language (ASL) as their own jobs — not just as a note on a spoken-language request. Real sign language interpreters do the work. Not automatic recognition and not an AI avatar.

Question 5

How does sign language interpreting work in NEOLANG?

Accepted Answer

Four options: on site at the client, on site at another venue, right away by video, or at a planned time by video — including multi-person meetings. Phone and AI stay for spoken languages. Sign language needs video or the same room. Typical uses: clinics, public offices, legal meetings, workplace and customer support. Request, matching and billing work like other jobs.

Question 6

What are NEOLANG’s most advanced features?

Accepted Answer

The agentic core capabilities: Mail-to-Book turns natural-language email requests into structured assignments; SmartMatch fills jobs by availability, language, qualifications and reliability; Instant Phone and Instant Video connect clients to interpreters within seconds; the NEO Assistant handles status checks, schedule changes and reports in conversation; reporting prepares billing data. Optionally, AI-supported interpreting maintains service when no human interpreter is available.

Question 7

Does AI replace human interpreters?

Accepted Answer

No. Agentic features such as Mail-to-Book, SmartMatch and the NEO Assistant reduce coordination and routine work. The interpreting itself stays with qualified humans — NEOLANG supports the operations around it.

Question 8

How does cross-agency availability work?

Accepted Answer

Connected NEOLANG agencies can see availability in real time so matching interpreters are found faster. Availability is shared — other agencies’ client data and assignment details remain private.

Question 9

What does NEOLANG cost?

Accepted Answer

Four plans, each with a fixed monthly fee: Starter €499, Branded Lite €799, Fully Branded €1,499, Enterprise on request. Video and phone are €0.08 per minute from the first minute and €0.06 per minute from 6,000 minutes in the month. For a limited time, an annual order gets 35% off the annual fee in the first year. The phone connection (Twilio) is not included. See the pricing page for details.

Question 10

Is NEOLANG GDPR-compliant and where is data hosted?

Accepted Answer

Yes. NEOLANG is designed for GDPR requirements and is hosted in Germany. Standard contractual foundations for data processing (including a DPA) are available.

Question 11

How do we get started — and what do we need for a demo?

Accepted Answer

Bring one typical request scenario. In a personal demo we show how NEOLANG structures the request, finds matching interpreters and eases coordination — tailored to your operations.

Clarity before the next step.

See how NEOLANG works inside your operations.

Would you prefer to clarify a question first?

01Who is NEOLANG for?

02Do clients need a login or a new portal?

03Which job types and interpreting modes does NEOLANG handle?

04Does NEOLANG support sign language?

05How does sign language interpreting work in NEOLANG?

06What are NEOLANG’s most advanced features?

07Does AI replace human interpreters?

08How does cross-agency availability work?

09What does NEOLANG cost?

10Is NEOLANG GDPR-compliant and where is data hosted?

11How do we get started — and what do we need for a demo?

See how NEOLANG works inside your operations.

Would you prefer to clarify a question first?