Less manual work
Requests, follow-up questions, availability checks, confirmations and changes are coordinated centrally and largely handled by NEOLANG instead of being managed across disconnected channels.
Solution for interpreting agencies & language service providers
More interpreting assignments. Less coordination.Every interpreting mode. One solution.
NEOLANG brings 10+ interpreting modes into one operational environment. Your clients keep using email and phone in their trusted environment while NEOLANG supports coordination invisibly in the background.
With NEOLANG
Interpreting modes10+ in one solution
For clientsClients keep email and phone
CoordinationReal relief, invisibly delivered
Without NEOLANG
Manual coordination holds back growth.
Every request brings sorting, follow-up questions, availability checks, confirmations, changes and billing. As volume grows, administrative workload otherwise grows with it.
Sorting requestsClarifying detailsChecking availabilityManual billing
- GDPR-compliant
- Hosted in Germany
- Built from real interpreting operations
- No client login required
Real assignments. Real responsibility.
Working where reliability matters.
NEO already supports real interpreting workflows for language service providers and public-sector clients—often entirely in the background, with no login or training.
Language service provider
Tim Sprachendienste
- Tim Sprachendienste
- Karlsruhe Regional Council
- Giessen Regional Council
- Rüsselsheim Youth Welfare Office
Proven in live operations handling thousands of interpreting hours each month.
The public institutions shown use NEO-powered workflows through Tim Sprachendienste, a Solaris Services GmbH brand.
What changes with NEOLANG
Less administration. More room to grow.
NEOLANG reduces the time-consuming manual coordination behind interpreting assignments. Your team responds faster, stays in control and can handle more assignments without operational complexity growing at the same rate.
Faster confirmations
Fewer manual handovers, AI-supported coordination and clearer processes shorten the time between a client request, interpreter search and final confirmation.
More completed assignments
Your team can focus on exceptions and important decisions while NEOLANG handles recurring coordination tasks in the background.
Easier scaling
All 10+ interpreting modes come together in one solution. New services and growing assignment volumes do not require additional standalone systems or automatically demand proportional growth in administrative staffing.
Less effort per assignment. More room to grow.
What manual coordination really costs
Calculate your savings potential.
Adjust the values to match your agency — the result shows how much coordination effort and personnel cost NEOLANG frees up in your operation.
100
21 €
67 min
Coordination potential unlocked
Hours freed / month
100 h
Capacity for growth
Personnel saving / month
€ 2.100
Coordination cost
Personnel saving / year
€ 25.200
Annual saving
Time saving
90%
Coordination effort
Without NEOLANG
Time / assignment67 min
Hours / month112 h
Personnel cost / month€ 2.345
Personnel cost / year€ 28.140
With NEOLANG
Supervision / assignment7 min
Hours / month12 h
Licence costs vary by plan and volume.
Baseline: 67 min/assignment from real LSP operations data. NEOLANG supervision: 7 min (midpoint of 5–10 min). Personnel saving refers to freed coordination time only.
Why NEOLANG works differently
Technology that adapts to people. Not the other way around.
Many platforms require new logins, training and separate systems for different interpreting services. NEOLANG takes a different approach: the technology integrates into existing processes, brings every interpreting mode together and coordinates availability across organizational boundaries.
Invisible technology for your clients
Your clients remain in their familiar environment and continue submitting requests by email or phone.
NEOLANG identifies and structures the request, asks the necessary follow-up questions and supports further coordination in the background. Many processes work without a client portal, additional login or software training.
The result: fewer adoption barriers, faster acceptance and easier access to your services.
Every interpreting mode in one solution
Onsite, telephone and video interpreting, together with scheduled, ad-hoc and AI-supported interpreting, are coordinated in one operational environment.
Your team does not need to switch between separate systems when new services, client requirements or interpreting formats are added.
The result: one central overview, consistent processes and more opportunities to expand your service portfolio.
More availability for your clients
Freelance interpreters often work with several agencies at the same time. In NEOLANG, they update their availability only once.
If an interpreter is handling an ad-hoc video call for Agency 1, Agencies 2, 3 and 4 immediately see them as busy. Their availability is updated automatically across every connected NEOLANG agency.
Your agency therefore sees more than a manually maintained calendar. You see the interpreter’s actual real-time capacity, while other clients and assignment details remain private.
The result: more reliable availability, fewer booking conflicts and more successfully filled requests, especially for rare languages and urgent assignments.
Interpreter
Availability updates across the network
Agency 1
In assignment
Agency 2
Busy
Agency 3
Busy
Agency 4
Busy
Other clients and assignment details remain private.
Invisible to your clients. Central for your team. Connected across your interpreter pool.
How NEOLANG creates results
Every capability solves a real operational bottleneck.
NEOLANG handles recurring steps, accelerates dispatching and connects requests, communication, scheduling and billing in one continuous process.
Mail-to-Book
Turn emails into assignments ready for dispatch
NEOLANG reads requests in natural language, identifies missing information, asks follow-up questions and creates a structured assignment. Your clients continue using email. Your team saves the time otherwise spent entering requests manually.
SmartMatch
Fill more requests with the right interpreter
NEOLANG considers availability, language, qualifications, reliability and previous behaviour when selecting candidates. Your team reaches suitable interpreters faster and reduces the number of unfilled requests.
Instant Phone
Connect clients to an interpreter immediately by phone
Your clients call a service number and enter the required language. NEOLANG identifies the caller, finds an available interpreter, connects the call and records the call duration. No app, login or manual call setup is required.
Instant Video
Start video interpreting immediately
NEOLANG connects the participants directly with the appropriate interpreter within seconds. This is ideal when visual communication, facial expressions and personal interaction matter.
Phone and video with three participants
Bring every participant directly into one conversation
The client, the person requiring interpreting and the interpreter join one phone or video session from three different devices. The session can start immediately or at a scheduled time.
AI supported interpreting
Maintain service even when no human interpreter is available
In suitable routine situations or as a temporary bridge, interpreting can begin immediately. Custom glossaries and terminology prepare the AI interpreter for specific professional fields.
Reporting and billing preparation
Prepare billing and reporting faster
Assignments, utilization and outstanding items remain visible in one place. NEOLANG prepares the billing data and reduces the manual work required at the end of each month.
NEO Assistant
Complete tasks without navigating through menus
Check assignment status, change appointments, create reports or identify bottlenecks through conversation. NEO Assistant performs the relevant actions directly inside the system.
Every feature solves a real bottleneck. The result shows in every assignment.
The operational experience behind NEOLANG
Developed from the daily work of an interpreting agency.
NEOLANG did not begin as a theoretical product concept. The solution grew from the daily work of a language service provider coordinating high interpreting volumes, urgent requests and demanding public sector clients.
Developed by a language service provider and interpreter
Ahmed Soliman is the founder and managing director of Solaris Services GmbH. He is a publicly sworn interpreter, an authorized translator, a member of the German Federal Association of Interpreters and Translators (BDÜ) and has led language service operations for more than a decade.
Through Tim Sprachendienste, he is responsible for real interpreting operations serving public authorities, public institutions and other organizations. The operational challenges arising from this work became the foundation for NEOLANG.
Technology shaped by daily operations
NEOLANG was developed to solve problems that occur every day in real interpreting operations. These include unstructured requests, urgent assignments, changing availability, multiple communication channels and extensive billing administration.
Every core capability is therefore based on a concrete operational need and not simply on what technology can make possible.
More than a decade of experience
Longstanding responsibility for interpreting services, clients, interpreter pools and operational teams.
Thousands of interpreting hours each month
The technology is developed from the perspective of a language service provider that coordinates high assignment volumes across telephone, video and onsite interpreting. Every interpreting mode is managed within one operational environment.
Experience with public sector clients
NEOLANG reflects real requirements such as urgent availability, data protection, traceability and simple adoption without additional training.
NEOLANG was not only developed for language service providers. It was developed from their daily operations.
NEO on the Go
The NEO Mobile App brings language services right to your smartphone, for clients and interpreters.
For Clients
Initiate requests and use video interpreting, anytime and anywhere.
- Initiate requests via app
- Real-time video interpreting
- View invoices
For Interpreters
Manage your profile, accept jobs, and submit claims – all on mobile.
- Profile management
- Accept video interpreting jobs
- Submit claims
- View invoices & payments
The next step
See how NEOLANG works inside your operations.
Bring a typical request scenario. In a personal demo, we show how NEOLANG structures requests, finds suitable interpreters and reduces coordination work in the background.
Tailored to your operations
Direct conversation with the NEOLANG team
One typical request scenario is enough
Contact
Would you prefer to clarify a question first?
Tell us briefly what you would like to discuss. We will respond personally and identify the most suitable next step.
info@neolang.de
Frankfurt am Main, Germany
NEOLANG
by Solaris Services GmbH
Friedrich-Ebert-Anlage 36
60325 Frankfurt am Main
Phone: +49 (0)69 348 78 20 70