Your AI colleague – built into your NEO.
The NEO Agent runs exclusively inside your NEO OS for language service providers. Nothing is installed on customer or staff PCs, no data leaves your system. It understands you like a personal assistant – in plain natural language.
Runs in the system. Not on your PCs.
The NEO Agent is natively built into the NEO operating system for LSPs. There is no browser extension, no desktop app, no plug-in to maintain. Your data and your customers' data stay where they belong: inside your NEO instance on servers in Germany.
Built-in, not bolted on
A native part of NEO – no extra software stack, no maintenance overhead.
Nothing on third-party PCs
Customers and interpreters do not need to install, activate or allow anything.
Your data stays with you
Processing inside your NEO instance, hosting in Germany, GDPR and DPA compliant.
Zero learning curve
No login, no password, no training – you speak or write, the agent gets it done.
What is agentic AI?
Classic AI bots give answers. Agentic AI completes tasks.
An agent understands a goal, plans the steps, calls systems, gathers information, decides, documents and delivers a result. It does not "chat" – it gets things done. At NEO that means: an informal email becomes a confirmed job, a SmartMatch assignment and a billing-ready record.
Classic AI bot
- Replies in a chat window
- Waits for every input
- No access to systems
- Forgets between sessions
- Produces text, not actions
NEO agent
- Lives inside the NEO OS – not on third-party devices
- Executes tasks in real systems
- Works autonomously in the background, 24/7
- Connects email, phone, app, web and voice
- Delivers outcomes: bookings, matches, reports
What the NEO Agent does for you
In plain natural language – as simple as talking to your personal assistant.
Takes every order – with no login
Requests via email, phone, web, mobile app or voice command. Customers do not have to sign in anywhere.
Understands and asks back
Detects missing information and asks the right follow-up questions itself – politely and precisely.
Creates the job in the system
Structured, complete, instantly visible to your team – no manual form filling.
Dispatches the right interpreter
SmartMatch proposes or directly assigns the best-fit vendor, every time.
Reschedules or cancels on command
Move appointments, change bookings or cancel them – one sentence is enough.
Captures times and creates invoices
Actual working times are captured, client and vendor invoices are generated automatically.
Builds reports on command
Operational or financial reports via voice command or one line of text – instantly.
Always there, 24/7
No breaks, no sick days, no waiting times. Day, night and weekends.
Its own AI interpreter with sector glossaries
Specialised glossaries for legal, medical and other sectors – ready to use.
Helps your business grow
Frees your people from routine so they can focus on customers, quality and growth.
Built-in. Autonomous. Invisible.
The NEO Agent is not yet another tool to manage. It is part of NEO – working quietly inside your OS, orchestrating email, phone, app, SmartMatch, billing and reporting. You only see the result: less effort, more orders, happier customers.
See the NEO Agent in action
15-minute live demo. Bring a typical request – we will show how NEO solves it inside your OS.