Handle more interpreting requests. Coordinate less manually. Higher margins.
NEO reads requests by email, phone, app or web, turns them into structured interpreting bookings, finds the right interpreter, confirms everyone involved, and prepares billing — automatically in the background.
Manual interpreter dispatching does not scale.
Every new request means sorting, follow-up questions, finding an interpreter, checking availability, confirming, rescheduling and billing. This is exactly where time, margin and focus get lost.
How an interpreting agency loses margin ... job by job.
"Arabic tomorrow at 10. Maybe in Frankfurt. We will send the room later."
This is where margin disappears
- Incomplete orders
- Repeated calls
- Unclear responsibility
- Manual confirmations
- End-of-day billing pressure
NEO reads the request, detects missing information, asks back if needed, creates the job, proposes or dispatches the best-fit vendor, confirms all parties and prepares the billing logic.
Read the request
Understand email, call or app message in plain language
Detect missing details
Automatically spots what the job is still missing
Send a follow-up question
Asks a short, targeted question when needed
Create the job
Open a structured job in the system
Find the right interpreter
Best-fit candidate proposed or dispatched via SmartMatch
Confirm everyone involved
Notify and confirm all parties automatically
Prepare billing
Prepare billing logic – ready for accounting
Smart automation for real interpreting workflows
NEO is not just another portal. NEO works in the background and takes over operational steps — from the request to the confirmed interpreting assignment.
Mail-to-Book
More than just bookings: NEO executes real actions over email – create jobs, change times, cancel assignments, pull reports on the go. Natural language instead of forms. NEO automatically handles in the background what otherwise requires clicks, logins and portals.
SmartMatch
NEO learns each interpreter's behavior in real time. Dynamic reliability scores automatically select the best candidate – higher fulfillment rate, fewer unfilled requests.
NEO Assistant
Your personal co-pilot inside the system. NEO Assistant knows every job, every interpreter, every client and acts for you: pull status, reschedule requests, generate reports, anticipate bottlenecks. Dialogue instead of clicks – 24/7 for clients, interpreters and project managers.
Instant Phone
Instant phone connection in seconds – no app, no waiting. Ideal when an interpreter is needed on the line right away.
Instant Video
Instant video connection to the right interpreter – for situations where facial expression and body language make the difference.
3-party phone & video
Client, person and interpreter in one session – connected separately, but speaking together. By phone or video.
AI interpreter for routine cases
Instantly available – until the human takes over.
For urgent cases when no human interpreter is immediately available: just speak – NEO's AI Interpreter handles two-way interpreting and bridges the gap until a human interpreter takes over.
Reporting & billing prep
Jobs, utilization and open items at a glance. NEO prepares billing automatically – ready for accounting, without manually pulling everything together at month-end.
Agentic AIvsclassic AI bots
Classic AI bots reply. Agentic AI acts.
Classic AI bots
- Answer questions with text
- Need clean prompts in a chat window
- Understand single requests, not processes
- Leave execution to the human
NEO's agentic AI
- Understands unstructured emails, calls and app requests
- Makes decisions and runs multi-step processes
- Creates jobs, dispatches interpreters, confirms parties
- Learns, plans ahead and only checks back when needed
All interpreting modes in one system
On-site, phone, video, conference and AI-supported – one workflow, one operating system.
On-Site
On-Site Interpreting
In-person interpreter at the appointment – for agencies, courts, clinics and confidential conversations.
Video
Ad-hoc Video Interpreting
Instant connection in seconds – client + person on one side, interpreter on the other (2 parties).
Pre-Scheduled Video Interpreting
Book a slot in advance – guaranteed availability, automated invitations to all parties.
Conference Video Interpreting
Three parties in one session – client, person and interpreter connected separately.
Telephone
Ad-hoc Telephone Interpreting
Instant via mobile or landline – no app, no internet. A personal PIN identifies users on unknown numbers.
Pre-Scheduled Telephone Interpreting
Reserve a time slot in advance – the call is set up automatically at the agreed time.
Conference Telephone Interpreting
Three parties bridged on a single call – ideal for classic workflows without video.
AI Interpreting
AI Interpreting
Instant machine interpreting in a single language pair – available 24/7 with zero waiting time.
AI Conference Interpreting
Multilingual live interpreting for conferences and events – each participant picks their language.
NEO on the Go
The NEO Mobile App brings language services right to your smartphone – for clients and interpreters.
For Clients
Initiate requests and use video interpreting – anytime, anywhere.
- Initiate requests via app
- Real-time video interpreting
- View invoices
For Interpreters
Manage your profile, accept jobs, and submit claims – all on mobile.
- Profile management
- Accept video interpreting jobs
- Submit claims
- View invoices & payments
Built for the Public Sector
Enterprise tools for complex requirements
Mass Order Planning
Submit weekly or monthly schedules in a single email
Flexible Pricing
Variable pricing per interpreter, client, and language pair
Custom Workflows
Multiple billing and request processes under one account
Branch Independence
Each agency operates independently with its own pricing
Multi-Currency Support
International payments in a single cycle
Secure Video Interpreting
Integrated video solution with enterprise-grade security protocols
Real Reliability Through Intelligent Data
SmartMatch learns in real-time and automatically selects the most reliable interpreter
Interpreters reliably confirm requests
Actual attendance at critical appointments
Minimal failures through continuous monitoring
The old and the new world – in one system
Language Service Providers (LSPs)
Run more jobs without multiplying coordination effort. NEO removes routine pressure while your team keeps the relationship layer with clients.
- White-label under your own brand
- Shared vendor pool & SmartMatch
- Mass requests: weekly schedules in one email
Public Sector & Clients
Keep using what works: email and phone. No new portals, no logins, no training – innovation without disruption.
- Zero-login: email, phone, app or web
- Phone workflow keeps working when internet fails
- GDPR compliant, hosted in Germany
NEO is not another screen.
It is the smart automation behind your work. No login. No password. Maximum impact from invisible technology.
Get in Touch
Have questions? We're here to help. Contact us for general inquiries or schedule a demo.
Contact Information
We'd love to hear from you. Our team typically responds within 24 hours.
Location
Frankfurt am Main, Deutschland
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